Clear answers for connected messaging.
Explore the essentials about channels, delivery, credits and compliance. Need more detail? Talk to engineering.
Getting started
How long does it take to start sending?
Most accounts open in about two minutes, with immediate sandbox access. KYC review for high-volume production is completed within 48 hours.
Do I need a credit card to try it?
No. Signup includes 100 messages for sandbox and integration testing. Payment begins only when you choose a credit pack.
Can I migrate from another provider painlessly?
Yes. We can move templates, contacts and rules, then operate a seven-day parallel test to compare delivery before the switch.
Channels & delivery
Which channels are supported?
SMS A2P, RCS Business, WhatsApp Business through an official Meta BSP, Voice OTP and transactional Email are available through one API and dashboard.
How does the channel fallback work?
Choose the sequence in the API request or dashboard. When the first channel is not confirmed within your window, Global Message Hub tries the next route automatically.
Are you an official WhatsApp BSP?
Yes. Our Meta-approved Business Solution Provider access supports templates, lists, flows and the Conversation API.
Is the SLA real?
Yes. Enterprise targets 99.99% and Scale targets 99.95%. Qualifying misses are credited automatically, without opening a ticket.
Pricing & credits
How do credits work?
One credit equals one SMS segment. WhatsApp, RCS and Voice use credits per message according to channel and destination, drawing from the balance as you send.
Do credits expire?
Credits remain valid for 12 months from purchase, so capacity is available when your traffic needs it.
Does the per-message price vary by country?
Yes. Destination and channel determine credit usage. Larger packs reduce the effective send cost, while Enterprise can use market-specific contracts.
What's your refund policy?
Unused credits are eligible for a refund within 30 days. Review the full terms in the Refund Policy.
How do payments work?
Checkout is processed securely by Stripe in USD. Major cards are accepted and invoices are available on request.
Compliance & security
Which regulations do you support?
LGPD, GDPR and TCPA controls include automated opt-out, consent management and immutable logs, alongside SOC 2 Type II auditing and ISO 27001 certification.
How is my data protected?
Data is encrypted at rest and in transit, with EU residency options, a standard DPA and transparent sub-processors. Customer data is never sold.
Account & support
How do I contact support?
Email support.globalmessagehub.com@proton.me or use the contact form. We respond within one business day.
Can I get a custom / dedicated setup?
Yes. Enterprise configurations can include custom routes, dedicated numbers, reply routing and volume pricing. Request a quote.
Need a more specific answer?
Our team can review your integration, traffic and routing requirements directly.